Culture and values
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Our Culture
At NCC ® every interaction with a customer is an opportunity to establish a positive relationship, regardless of whether the interaction is in person, email/sms/chat or over the phone. We understand the importance of hiring talent who approach each point of contact and emotional connection with the customer as critical. We have learned , over the years, that these simple interactions have a huge impact on how people perceive your brand and can determine whether a customer is willing to continue to do business with you.
Our employees become the face of the brand and each person has a role to play in the company’s bottom line through customer interactions. We understand as pivotal to focus on the employee experience just as much as the customer experience. NCC ® is never too busy to focus on practices to devote enough time to developing and maintaining values.
We adhere, in a non negotiable attitude, to our five core values. In essence, NCC’s culture aims to attract talent that share these core values.
Our Values
Respect
Respect is a foundational value in our organization, our team of agents will respect the customers calling in, regardless of their issue, attitude or tone. We are not just a call center, we are an opportunity center, a solutions center, an answers center. We focus on giving customers the respect and experience that they deserve.
Trust
As L Ron Hubbard put it, “Trustworthiness is a highly esteemed commodity. When one has it, one is considered valuable. When one has lost it, one may be considered worthless.”
Communication & Collaboration
A factor of collaboration is personal ownership – we strive to provide customer support personnel who take on personal ownership and can take on a customer’s challenge head on.
Awareness
Our employees have their head up, are aware of what’s going and can react to a situation effectively and efficiently. In the customer support business, things move at a very rapid pace and you need call center agents that are ready to take action when action is necessary.
Loyalty
At NCC ® we believe that loyalty is something earned, not expected.” You can’t expect your employees to be readily loyal, you have to show them loyalty in return”