Your Trusted & Reliable Partner
AGR GROUP is your trusted and reliable partner in business. We harness the power of technology without ever losing the human touch. Our priority is your growth. I think it should go with the Humanized Call Center picture or Highly Skilled workforce sections.
AGR’s Track Record
1
Energy related clients
This is US based Telco, Home Insurance,Utilities, Cities, municipalities, Solar farms and Solar companies, Energy providers (Direct Energy, Constellation, Vistra, NRG)
2
Total customers served
Customer interactions
3
Successful MI/MO
Customers.
4
A robust training program designed specifically to quickly identify and address the core FAQs and problems brought to the attention of the agents.
5
An CX centric business portfolio to further empower our agents to be as professional and as educated as possible to correctly identify and handle all aspects of each customers interactions.
US-Owned & Managed Company
AGR Group ® has grown into one of most capable and diverse contact center operations in the business. To better meet the needs of our partners, the sales and service brands of Executive Energy Management are consolidating under the brand of AGR Group.
Personal commitment to our partners’ success sets us apart from the competition. The unique insights, technical expertise and competitive vantage point led us to develop additional brands to serve clients within specific functions.
Over the last five years or so, Sales Verification Company, Energy Care, All Global Resources and AGR Group all continued to evolve and deepen client relationships.
As we continue to expand our client base to partners outside of energy, we continue to bring all of the expertise and experience offered under the AGR Group brand and executive team.
2020
Engagement Survey Results
Humanized Call Center
Investing in our People With Great Success
Job Satisfation
Satisfied Employees
Fun at Work
Employees Love Working Here
Team Work is Valued
Employees Feel Appreciated
Good Employer
Employees Like Working for Us
Highly skilled global workforce
At our core – AGR GROUP ® provides efficient and reliable business process outsourcing for companies of all sizes. With offices and team members located In both North and South America, you’ll have access to a highly-skilled and reliable global workforce that meets every need on your list.
Humanized Service
Wow customer care tailored to fit your needs
“AGR GROUP is amazing! The entire team is extremely helpful, and issues are addressed immediately. Not only are we happy but our sales partners enjoy and appreciate the service as well.”
— ELIE HERNANDEZ, LIBERTY POWER
Certifications
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Next Gen Global CX Services
AGR provides access to the best talent with the right skill set when you need it most with fully-certified agents dedicated to maximizing customer satisfation, promoting your brand and encouraging repeat buying behavior.
Training – AGR Group
Quality Control - Best Practices
KPI's
For decades, organizations have simply used metrics and KPIs to gauge efficiency; such as the number of calls answered, length of call and resolution rates.
Customers
AGR QA Team’s processes focus more on CX as we take a more customer-centric view of the role of metrics and KPIs.
Voice
AGR Group is always searching for ways in which our key indicators can measure the overall performance of our agents; gathering actionable insights that can improve agent performance, while listening carefully to the Voice of the Customer.
Pci dss @ AGR Group
Together we can make
everything better
2 Global Strategic Regions
(2 Delivery Centers)
Operating out of modern and premium facilities, AGR Group Inc. ® integrates the best infrastructure with exceptional talent to deliver amazing results. We offer adaptive work-from-home capabilities and disaster recovery planning for seamless and dependable service.
Locations:
North America
Latin America
250 Seats – 300+ Employees
Barranquilla - Colombia
300 Seats – 400+ Employees
Las Vegas - NV
Why AGR?
The return of your money is as important to us it is to you.
The AGR
difference
The AGR difference is that we are committed to being the solution. After all, it’s not about just making the sale; it’s about getting PAID after the sale. We recognize that a delinquent asset is a wasting asset. Not only are you deprived of your money, but with the passage of time, your likelihood to collect decreases at a rate of 2.5% a week after 60 days past due. Therefore, AGR would like to provide you with WOW CX Services assuring well informed customers, follow up and consistent QC along with professional coaching guaranteeing client satisfaction and ROI.
Customized
Service
We are not a one-size-fits-all program. We offer a customized CX and Sales programs tailored to your unique circumstance and needs. From a “firm yet fair” approach because you do not wish to jeopardize a long-standing business relationship to a more aggressive and intense program, the professionals at AGR are there for you.
Global
Presence
With Nearshore Locations in South America, along with Centralized US management and offices, AGR provides you the best of both worlds. US Company presence and administration along with operations in Colombia, allows our partners to enjoy amazing cost reductions and a multilingual talent pool without jeopardizing CTA nor Quality.
The AGR
Team
Perfected with more than 20 years in the BPO industry, AGR has developed a proprietary system that has a demonstrable impact. Backed with this masterful knowledge and experience, AGR’s persuasiveness is immediate.. Each of our Lead Team has over 10 years of BPO experience that gets our clients PAID. Our vast understanding of the BPO industry and skill is utilized to encourage customers to positive resolution saving you time, money, and resources.
Why 24/7 call answering
service matters
Your customers search the Internet for the products and services you provide at all hours. Staffing your own call center, or even a single receptionist, around the clock can be very expensive. With AGR, you get an instant 24/7 answering service to give your callers the support they need. People have many reasons for shopping at odd hours. Maybe they have an urgent need for the goods or services you sell. Maybe they're in another time zone, and it's regular business hours for them. Maybe they're busy and have many responsibilities preventing them from calling you between 8 a.m. and 5 p.m. Whatever the reason, AGR’s 24-hour answering service helps you deliver satisfaction, day or night.
Customizable
FAQs
Often, you’ll get phone calls for people wanting to know what areas you service, your prices…. With our call center processes, you can customize your FAQs so our agents can field calls and answer questions accordingly. The more questions we are able to answer, the less calls you must return yourself.
Professional
Representation
When it comes to Legal Services, professionalism is key. Your clients need to trust that their case will be taken care of and without professional representation, you can say goodbye to more business. Our agents are all professionally trained and will uphold your standards in the highest regard. After all, your business is our business.
Outbound
Calling
When most people think of a utility call center, they think of agents answering inbound calls. While this is true, when you hire AGR, you’re also hiring an OB Call Center that can make outbound calls to suggest seasonal tune-ups to your customers or to follow up about new marketing campaigns!
Why Barranquilla?
Economic and Social Indicators
Connectivity
English Proficiency Levels
Qualified Human Talent
Barranquilla – Safety
