Your Trusted & Reliable Partner
AGR GROUP is your trusted and reliable partner in business. We harness the power of technology without ever losing the human touch. Our priority is your growth. I think it should go with the Humanized Call Center picture or Highly Skilled workforce sections.
Our Services
Customer Experience
AGR Group has nearly two decades of customer care under its belt, with literally millions of conversations about billing, industry trends, and all essential business operations. We have a fundamental understanding of the customer mindset, which is essential when it comes to answering inbound questions and concerns. We handle your customers’ needs with respect and patience.
Outbound Services
Our artful techniques and results-driven, motivational culture means our team members are given the knowledge and support to succeed. Our call center agents are much more than script readers. They are sales professionals who have trained specifically on your product, and feel allegiance to your company, brand and logo. Our team is an extension of yours.
Surveys
Market Research
We will gather the data needed to indicate your customers’ satisfaction level, likelihood they would refer new customers to you, and any other pertinent information you need to continue to offer superior services and goods.
Backoffice
At AGR Group, we channel back-office outsourcing functions like account management and payment processing with frontline customer engagement to deliver consistent and efficient support throughout the entire customer lifecycle.
Verifications
For AGR Group, it requires finding the sweet spot between delivering a warm, personal interaction and maintaining sharp efficiency to keep the numbers in line for our clients.
Leads and Compliance
Whether your sales channels include outbound telesales, email, mobile or door-to-door, you need customer leads that are freshly mined from core sources and carry a high rate of return. At AGR Group, we understand the quality drivers of good data.
AGR’s Track Record
Clients
This is US based Telco, Home Insurance,Utilities, Cities, municipalities, Solar farms and Solar companies, Energy providers (Direct Energy, Constellation, Vistra, NRG)
Total annual customers served
Customer interactions
Interactive Training
A robust training program designed specifically to quickly identify and address the core FAQs and problems brought to the attention of the agents.
Customer Experience
An CX centric business portfolio to further empower our agents to be as professional and as educated as possible to correctly identify and handle all aspects of each customers interactions.
2023
Engagement Survey Results
Humanized Call Center
Investing in our People With Great Success
Job Satisfation
Satisfied Employees
Fun at Work
Employees Love Working Here
Team Work is Valued
Employees Feel Appreciated
Good Employer
Employees Like Working for Us
Highly skilled global workforce
At our core – AGR GROUP ® provides efficient and reliable business process outsourcing for companies of all sizes. With offices and team members located In both North and South America, you’ll have access to a highly-skilled and reliable global workforce that meets every need on your list.
Humanized Service
BPO Services
tailored to fit your needs
“AGR GROUP is amazing! The entire team is extremely helpful, and issues are addressed immediately. Not only are we happy but our sales partners enjoy and appreciate the service as well.”
— ELIE HERNANDEZ, LIBERTY POWER
Next Gen Global BPO Services
AGR provides access to the best talent with the right skill set when you need it most with fully-certified agents dedicated to maximizing customer satisfation, promoting your brand and encouraging repeat buying behavior.
Training – AGR Group
Why AGR?
The AGR
difference
The AGR difference is that we are committed to being the solution. We focus on customer services, sales and data integrity. Therefore, AGR would like to provide you with WOW CX Services assuring well informed customers, follow up and consistent QC along with professional coaching guaranteeing client satisfaction and ROI.
Customized
Service
We are not a one-size-fits-all program. We offer a customized CX and Sales programs tailored to your unique circumstance and needs. From a “firm yet fair” approach because you do not wish to jeopardize a long-standing business relationship to a more aggressive and intense program, the professionals at AGR are there for you.
Global
Presence
With Nearshore Locations in South America, along with Centralized US management and offices, AGR provides you the best of both worlds. US Company presence and administration along with operations in Colombia, allows our partners to enjoy amazing cost reductions and a multilingual talent pool without jeopardizing CTA nor Quality.
The AGR
Team
Perfected with more than 20 years in the BPO industry, AGR has developed a proprietary system that has a demonstrable impact. Backed with this masterful knowledge and experience, AGR’s persuasiveness is immediate. Each of our Lead Team has over 10 years of BPO experience that gets our clients PAID. Our vast understanding of the BPO industry and skill is utilized to encourage customers to positive resolution saving you time, money, and resources.
Why 24/7 call answering
service matters
Your customers search the Internet for the products and services you provide at all hours. Staffing your own call center, or even a single receptionist, around the clock can be very expensive. With AGR, you get an instant 24/7 answering service to give your callers the support they need. People have many reasons for shopping at odd hours. Maybe they have an urgent need for the goods or services you sell. Maybe they're in another time zone, and it's regular business hours for them. Maybe they're busy and have many responsibilities preventing them from calling you between 8 a.m. and 5 p.m. Whatever the reason, AGR’s 24-hour answering service helps you deliver satisfaction, day or night.
Customizable
FAQs
Often, you’ll get phone calls for people wanting to know what areas you service, your prices…. With our call center processes, you can customize your FAQs so our agents can field calls and answer questions accordingly. The more questions we are able to answer, the less calls you must return yourself.
Professional
Representation
When it comes to Legal Services, professionalism is key. Your clients need to trust that their case will be taken care of and without professional representation, you can say goodbye to more business. Our agents are all professionally trained and will uphold your standards in the highest regard. After all, your business is our business.
Outbound
Calling
When most people think of a utility call center, they think of agents answering inbound calls. While this is true, when you hire AGR, you’re also hiring an OB Call Center that can make outbound calls to suggest seasonal tune-ups to your customers or to follow up about new marketing campaigns!
Together we can make
everything better
3 Global Strategic Regions
(2 Delivery Centers)
Operating out of modern and premium facilities, AGR Group Inc. ® integrates the best infrastructure with exceptional talent to deliver amazing results. We offer adaptive work-from-home capabilities and disaster recovery planning for seamless and dependable service.
Locations:
North America
Latin America
Philippines
Las Vegas - NV
Barranquilla - Colombia
Why Barranquilla?
Economic and Social Indicators
Connectivity
Qualified Human Talent
Real Nearshore Location - Direct Flights
